1. Our NatureHike products are directly from the factory to customer,so our price can be lower than other sellers. 2. As the shipping cost to every country is different,so it is hard to show a precise shipping cost to each customer,if you want our product,we can give you big discount,welcome to inquire. 3. To many countries we can use fast shipping method,for example,to South Korea by e-EMS,cheaper and fast,welcome to inquire.
Customs & import taxes:
* Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.
* Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.
* Customer satisfaction is very important to us. If you are satisfied with the items you ordered, please leave a 5 stars feedback. If you are not satisfied with the items you ordered, please contact with us before opening a dispute or leaving negative feedback. We can work together to resolve any problems.
* Our promised delivery time is the time we promised to every customer,it’s not the real time it need, most real time will be much shorter than the promised time,if you want to know the estimated time to your country,you can contact with us.
* International transportation need a long time, please be patient, please understand! If you didn’t receive your package,or the parcel is damaged,or have the defective products, please provide us some pictures as evidence, if the fact is true, we will resend a new product to you . Any requirements please tell us before the parcel sending, because once parcel sending, we can’t change anything!
Return & Exchange policy:
*If you do not like the goods you received, you can return it, the freight will be paid by yourself and please make sure that the goods are in good conditions.
*If we send the wrong goods, you can choose replacement or refund.
*If you have any question, please contact us.
* Please feel free to contact with us if you have any question. We are happy to answer all your questions.
* E-mail will be answered, Due to time zone difference, please allow 0-12 hours to get yours mail replied.(During holidays and bank holidays are an exception)Thank you very much!